FAQ's
SHOP WITH CONFIDENCE
We guarantee that our products are high quality, superior design and manufactured in Canada. Lease be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.
PRICES AND DISCOUNTS
Our prices are in Canadian dollars (CAD).
PAYMENT METHODS
We accept Visa, MasterCard and American Express. If you would like to apply for net billing terms, please contact your sales rep for a credit application.
I have entered the wrong address what do I do now?
Simply reply to your order conformation email and confirm. Once you verify if the address given is wrong helpfully notify us via email at sales@Tukawpleung.com. If the address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Please allow 4-7 days manufacture time for your order to ship out, Average shipping times are 15-21 days centered on location. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business, please email us at sales@Tukawpleung.com. You will not be charged for any items that has not shipped; back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.
RETURN
We offer a 100 % money-back guarantee if the product is flawed or broken. We give you 30 days to send it back to us for a full refund. You must send it back at your own expense, you must contact the store before any goods are returned. Goods returned without prior authorization will be rejected. Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via fax or e-mail. This RMA form must come with the returned merchandise and the RMA number must be written clearly on the outside of any packages. Returns that arrive without the applicable RMA documentation will be refused. In situations where an item is approved for return after 7 days from receipt, a restocking fee may be charged. Orders paid for by credit card will be refunded as a credit onto the original credit card use for payment. If any of this is unclear, please feel free to contact customer service prior to placing your order.
DAMAGED GOODS
If an item arrives damaged, you must notify us within 48 hours of acceptance, so we can work with you to arrange a return, replacement, refund, or credit. If there is obvious damage to the package upon delivery, note the condition of the package on the waybill or refuse the delivery. Please contact your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 24 hours, we cannot accept any claims for damage.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or release our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is exclusively for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you marketing information or special offers. In every email you will have the option to unsubscribe and avoid receiving future emails from us.